Computer telephony integration

This article is about computer telephony integration. For cyber threat intelligence, see Cyber threat intelligence. For the telephony API in Microsoft Windows, see Telephony Application Programming Interface.

Computer-telephony integration, also called computer–telephone integration or CTI, is a general term for technologies that coordinate interactions between telephones and computers. [1] The term is predominantly used to describe desktop-based applications that improve user efficiency, though it can also refer to server-based functionality such as automatic call routing.

See also

References

  1. ^ "What is CTI (computer telephony integration)?". Scientific American. 1 November 1999. Retrieved 4 March 2026.
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